I think Starbucks is kicking some serious ass with customer delight

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Starbucks is kicking some serious ass with customer delight. I use their Oberoi Mall outlet for a lot of meetings regularly and over the time have started loving them for being really sweet and awesome in spite of being noisy and overfull always. My last favorite coffee joint was Bru World Cafe- I love the place for good food & coffee, ambiance, silence/peace- recommended for those who plan a lot of their meetings outside of office.

I am a stickler for service as a consumer. Here are some instances that made me fall in love the Starbucks experience

Continue reading I think Starbucks is kicking some serious ass with customer delight →

Breakfast + Lunch with Kanwal Rekhi: Learnings & Insights I gained from the grandfather of modern entrepreneurship.

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This post was first published on Yourstory.in

It is not very often that you get to spend a whole lot of time with iconic entrepreneurs unless you are in a group at a conference or in a working meeting with them- they are always hustling and gunning for the next point. However, there are times when you just get plain lucky.

Lunch with Kanwal Rekhi

Recently TiE Mumbai hosted an exclusive business builder breakfast session with Mr. Kanwal Rekhi- a Serial entrepreneur, iconic investor and the co-Founder of the global TiE Network.  Continue reading Breakfast + Lunch with Kanwal Rekhi: Learnings & Insights I gained from the grandfather of modern entrepreneurship. →

Podcast: The eCommerce Landscape in India with Mukund Mohan

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I just wrapped up the second episode on In The Phone Booth with.. earlier today with Mukund Mohan (CEO, Jivity).

Mukund MohanI met Mukund first at TiE Entrepreneurial Summit 2011, Bangalore where he was speaking about his journey as an entrepreneurs with 2 other. I was planing this episode back then in December. Mukund was proudly wearing  a Taggle t-shirt at TES, this attracted me to him instantaneously, apart from his brilliant discussion on the panel. He was kind enough to accept my invitation and join us today for the telenar.

It was a very enriching discussion, on that you wish could have been stretched a bit longer. Given the topic and the speaker- it attracted over 100 registrations and an interesting set of questions on facebook

Sharing the podcast for your reference: Continue reading Podcast: The eCommerce Landscape in India with Mukund Mohan →

Podcast: How To Build a Sustainable Social Enterprise in India

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This blog post arises from the first pilot episode of the ‘In The Phone Booth with…’ series that I initiated at TiE Mumbai.

In The Phone Booth With

Essentially, In The Phone Booth is meant to be an audio only education series for entrepreneurs that will, once in a while, deviate and discuss an industry or trend specific topic (just like in this case and the next episode). You can read more about this series here

In this episode, I was interviewing Anurag Agarwal  (Co- Founder of Intellecap and Senior Vice-President Investment Banking) on the following lines: Continue reading Podcast: How To Build a Sustainable Social Enterprise in India →