Starbucks is kicking some serious ass with customer delight. I use their Oberoi Mall outlet for a lot of meetings regularly and over the time have started loving them for being really sweet and awesome in spite of being noisy and overfull always. My last favorite coffee joint was Bru World Cafe- I love the place for good food & coffee, ambiance, silence/peace- recommended for those who plan a lot of their meetings outside of office.
I am a stickler for service as a consumer. Here are some instances that made me fall in love the Starbucks experience